Support
We're a small team and we read every message.
Need help, found a bug, or have a feature you'd like to see? Email us and we'll get back to you.
Email: hello@acooljournal.com
Please include your device and iOS version if you're reporting a bug — it helps us track things down faster.
Common questions
How do I delete an entry?
Open the day on your home screen, tap the ••• menu on the entry card, and choose Delete entry. This permanently removes the entry and its coach chat.
How do I delete my account and everything in it?
Open Settings from your profile and choose to delete your account. This removes your entries, coach conversations, check-ins, personality results, goals, challenge history, and any photos you added. It is immediate and cannot be undone.
Can I export my journal?
Yes. Open Settings inside your profile and choose Export journal — you can save your entries as a PDF, Markdown, or plain text file, for all time or a shorter range. The file isn't encrypted, so keep it somewhere you trust. If you can't get into the app and still want a copy of your writing, email us and we'll sort it out.
Is my writing private?
Yes — see our Privacy Policy for the details on how entries are stored and used.
Is this a substitute for therapy?
No. A Cool Journal is a tool for reflection, not professional mental-health care. If you're struggling, please reach out to a qualified professional or, in a crisis, your local emergency services.